Magic Cleaning Corp. Chosen by Largest U.S. Telecom Conglomerate for Janitorial Services

Exciting Client Success Story! Magic Cleaning Corp. is proud to announce our partnership with the largest American multinational telecommunications conglomerate for managing and operating their Janitorial and Cleaning Services across 200+ locations nationwide.

Background:

A trusted collaboration since 2003.

Nationwide presence with offices, studios, and retail stores across 40 states.

Decentralized janitorial services, limited HQ engagement, and low visibility on service levels and spending.

Our Approach:

Holistic assessment of the current operating model.

Tailored solution covering all locations, ensuring automatic compliance through our cutting-edge Custodial Services Technology.

Integration of Magic Cleaning Quality Control Technology App for streamlined operations and quality performance across 37 states.

Phased, regional roll-in approach for seamless implementation.

Deliverables:

25% increase in SLA and impressive 4.3/5 CSAT.

Introduction of a centralized, digitally-led operating model for enhanced Operations and Quality Control.

Implementation of a Centralized KPI Reporting Dashboard for HQs.

Results:

Successfully managed 200+ locations.

Achieved up to 20% increased automation.

Year-over-year savings of 6%.

Attained 100% compliance on key SLAs.

Thrilled to contribute to our client's success by elevating cleanliness standards and operational efficiency!